Returns & Exchanges

Due to the perishable nature of our artisanal pasta, we prioritize food safety and cannot accept returns on food products. If your order arrives damaged or incorrect, we are committed to providing a full replacement or refund to ensure your satisfaction.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your pasta for any signs of transit damage or quality issues while the product is still fresh.

• 2.
  Document Issues

  Take clear photographs of the damaged packaging or incorrect items to help our team process your claim quickly.

• 3.
  Contact Support

  Email our customer care team at [email protected] within 48 hours of delivery with your order number and the photos you collected.

• 4.
  Resolution

  Once reviewed, we will issue a replacement shipment or a full refund to your original payment method within 3-5 business days.